Question 1

How do I book a pet care service with you?

Accepted Answer

Booking is simple! First, fill out the enquiry form on our Contact page with your dates, location, and pet details. We will then get in touch to arrange a free Meet & Greet. Once we have met and confirmed we are a great fit, we will lock your dates into our calendar.

Question 2

Is the initial Meet & Greet really necessary?

Accepted Answer

Yes, it is an essential part of our process! We require a free, no-obligation Meet & Greet for all new clients before confirming a booking to ensure your pet feels comfortable with us.

Question 3

What areas do your services cover?

Accepted Answer

We are proudly based in Ware, and our mobile service area covers homes across Hertfordshire and South Cambridgeshire.

Question 4

Do you board pets at your own house?

Accepted Answer

No, we specialise entirely in bespoke, in-home pet care. This means we travel to you to keep your pets in their own familiar environment.

Question 5

Are you fully insured and qualified to look after my pets?

Accepted Answer

Absolutely. Molly's Happy Tails is comprehensively insured through Pet Plan, and Molly is fully Pet First Aid Trained.

Question 6

What happens if there is a medical emergency while I am away?

Accepted Answer

Because we are Pet First Aid Trained, we are prepared to act quickly. We collect your registered vet's details during the Meet & Greet and will take your pet straight to the vet for professional care if needed.

Frequently Asked Questions

Frequently asked questions

Are you fully insured and qualified to look after my pets?

What happens if there is a medical emergency while I am away?

Booking and Enquiries