Terms and Conditions
Last Updated: April 2026
Please read these Terms and Conditions carefully before booking any services with Molly's Happy Tails. By proceeding with a booking, you agree to be bound by the terms outlined below.
1. BOOKINGS, CONSULTATIONS & PAYMENTS
A free, in-person 'Meet & Greet' is required prior to any new booking being confirmed. This ensures the safety and comfort of the pet and the carer.
All bookings are subject to availability and Overnight Bookings are only confirmed once a deposit (30% of the total amount) is paid for, and written confirmation is provided.
Payments can either be made in Cash, sent via Bank Transfer, or paid via Rover. Please note Rover adds bookings fees, so you will be paying additional fees on top of my rates.
Daytime sits, Dog Walking, Cat Drop ins and Small Animal Care bookings must be paid by the day prior to the beginning of the service booked.
Late payments might ensure you are blacklisted from booking with Molly's Happy Tails again.
2. CANCELLATIONS & FEES
Pet Sitting & Overnight Stays: Cancellations require 14 days' notice. If notice is given later than this, the 30% deposit is non-refundable. Please give as much notice as possible when cancelling overnight stays.
Molly's Happy Tails reserves the right to cancel services in the event of extreme weather conditions (e.g, heatwaves or severe storms) that pose a danger to the pets or the carer. In such events, alternative arrangements (such as a short toilet break rather than a long walk) will be discussed.
Molly's Happy Tails reserves the right to cancel services in the event of an emergency (e.g, injury, hospitalisation, family bereavement)
3. EMERGENCIES & VETERINARY CARE
Molly is fully Pet First Aid trained. In the event of an emergency, we will attempt to contact you immediately.
If we cannot reach you, we reserve the right to seek emergency veterinary care. By booking with Molly's Happy Tails, you are agreeing to these terms, you authorise Molly's Happy Tails to take your pet to your registered vet (or the nearest emergency vet) and agree that you are solely responsible for all veterinary fees incurred.
4. BEHAVIOUR & LIABILITY
The client must disclose any history of aggression, biting, or behavioural issues during the Meet & Greet.
Molly's Happy Tails is fully insured through Pet Plan. However, we will not be held liable for any damage or injury caused by your pet if vital behavioural history was withheld prior to the booking.
5. WELFARE OF CARER
If you have any working indoor cameras, this must be disclosed. Any indoor cameras must be turned off when i am in your home. I am happy to turn any indoor cameras back on upon leaving.
If this policy is breached and you record me indoors without my knowledge, your booking will be cancelled effective immediately without the possibility of a refund.